Kaarna – Your customers deserve better. Now you can deliver it.

Kaarna keeps you on top of every incident, ticket, and signal — so you deliver the best service, every time. Starts at €49/month.

Sound familiar?

A ticket was filed. No one flagged it as critical. Three weeks later, your biggest customer called. Your support team knew about the pattern. Your product team didn't. The fix came six months too late. The incident was resolved. But no one told the customer. They found out from a status page at 2am.

Two sides. One platform.

For Vendors

Stop losing trust when things break. Kaarna gives your team the tools to communicate clearly, resolve faster, and turn incidents into trust.

For Enterprise IT

Stop flying blind across 100+ vendors. Real-time visibility into every vendor's health, SLA performance, and incident history — before it becomes your problem.

How Kaarna helps

Know what's happening — Real-time incident tracking, SLA monitoring, and vendor alerts unified across your entire SaaS stack.
Understand why it's happening — AI-powered analysis connects ticket patterns, customer feedback, and operational data to surface root causes.
Act before the customer calls — Automated alerts, executive reports, and cross-team workflows ensure nothing falls through the cracks.

Ask. Kaarna builds it.

Most platforms give you fixed reports. Kaarna gives you answers. Type what you need in plain language — AI pulls data from Insights, Feedback, Flow, Incidents and Applications, selects the right chart type, and delivers instant analysis.

Natural language queries instead of fixed report templates
Cross-module data pulled automatically from all modules
Anyone can use it — no BI team or setup required
Results in seconds — not weeks

From Detection to Optimization

1. Detect — "What's happening?"

Real-time visibility before problems escalate.

Signals – Predictive monitoring and alerts (coming soon)
Pulse – Real-time resilience dashboard

2. Respond — "What should I do?"

Act fast, communicate clearly, resolve together.

Command – Unified incident communication
Helpdesk – Ticket system with SLA management
Workspace – Multi-vendor war rooms

3. Understand — "Why is it happening?"

Root causes, not just symptoms.

Insights – AI-powered trends and forecasts
Feedback – Customer sentiment analytics
Flow – AI-driven development prioritization

4. Optimize — "How do we improve?"

Learn, document, and raise the bar continuously.

Costs – Vendor cost tracking and optimization
Docs – AI-powered documentation
Connect – Integration hub (coming soon)