Kaarna – Build Resilient Digital Ecosystems
Kaarna is a privacy-first operational intelligence platform that unifies incident management, vendor monitoring, customer communication, and AI-driven insights — built for modern SaaS ecosystems.
What is Kaarna?
Kaarna is a two-sided B2B SaaS platform connecting software vendors and their enterprise customers into a unified operational intelligence layer. Enterprise IT teams depend on 130+ SaaS tools with no unified visibility. When a vendor has an incident, customers find out too late. Kaarna solves this.
Platform Modules
- Command – Unified incident, maintenance, and release communication across email, Slack, and Teams.
- Pulse – Real-time resilience dashboard with SLA metrics, uptime history, and Vendor Trust Index.
- Docs – AI-powered documentation and knowledge management with auto-updating guides.
- Flow – AI-driven development prioritization based on ticket trends and customer impact.
- Feedback – Customer sentiment analytics with NPS/CSAT analysis and health scoring.
- Insights – Intelligence layer combining operational data into trends, forecasts, and risk scores.
- Costs – Vendor cost tracking, budget comparison, and SaaS spending optimization.
- Helpdesk – Comprehensive ticket system with SLA management and intelligent routing.
- Workspace – Multi-vendor war rooms for major incident management with real-time collaboration.
- Signals – Predictive monitoring and alert intelligence (coming soon).
- Connect – Integration hub for Freshdesk, Jira, Slack, Teams, and more (coming soon).
Who Uses Kaarna?
Software vendors (SaaS companies) who want to communicate transparently and build trust, and enterprise IT/operations teams managing large SaaS portfolios.
Key Differentiator
The only platform with a two-sided vendor-customer network combined with AI-driven resilience intelligence and a Vendor Trust Index.
Free AI Tool
Try our free AI Ticket Analysis tool — upload your support tickets and get an instant health report with clusters, SLA risks, cost insights, and actionable recommendations. No signup required.
Founded in 2024 in Finland. Contact: hello@kaarna.io | kaarna.io